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Search returns too few results

Symptoms

A search finds fewer files than you know exist — or nothing at all — for a term that should clearly match.

What this usually means

  • Indexing has not finished. Files that have not yet reached the text-extraction stage match only by name and metadata. On a large collection, full-text coverage arrives gradually.
  • The words are inside a file type text is not extracted from. Not every format supports text extraction — a scanned image of a document, for example, is a picture unless OCR has run on it.
  • The text sits beyond the extraction limit. Very large documents are indexed up to a limit, so a phrase deep inside an enormous file may not be indexed.
  • The repository was never scanned — the folder you are thinking of may not be part of any repository yet.
  • You searched for meaning rather than words. Regular search matches words; "photos of the lake" as a concept is a job for visual search.

Safe steps to try

  1. Check scan status — is indexing still in progress for the relevant repository?
  2. Confirm the folder is catalogued — is it inside one of your repositories?
  3. Try the filename, or a distinctive word you are sure appears early in the document.
  4. For photos, try visual search with a description instead.

What not to delete or change

  • Do not delete and re-create repositories to "refresh" search — a rescan achieves the same without losing history.
  • Do not delete the catalogue database.

Information to collect for support

  • The query, what you expected it to match, and one concrete example file it missed (path can be redacted to its file type and location style).
  • Whether indexing had finished for that repository.
  • The file type of the missed file.